Return & Refund Policy
We strive to ensure you are delighted with your purchase. If you need to process a return, please review our guidelines below:
Condition: Items must be completely unused, undamaged, and in their original packaging.
Documentation: Please include your original receipt within the return shipping container.
Shipping: Customers are responsible for safe return shipping. We recommend using a trackable service, as we cannot process refunds for items lost in transit.
Refund Timeline: Once we receive and successfully inspect your returned goods, your refund will be processed within 14 days.
Return Address:
iStoreiSend Flagship (Essentium Sdn. Bhd.), Lot 24915, Jalan Segenting, Taman Pertiwi, 42500 Telok Panglima Garang, Selangor, Malaysia
For further assistance, please reach out to our team at CONTACT@ESSENTIUM.COM.MY
