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Return and Refund Policy

Return & Refund Policy

We strive to ensure you are delighted with your purchase. If you need to process a return, please review our guidelines below:

  • Condition: Items must be completely unused, undamaged, and in their original packaging.

  • Documentation: Please include your original receipt within the return shipping container.

  • Shipping: Customers are responsible for safe return shipping. We recommend using a trackable service, as we cannot process refunds for items lost in transit.

  • Refund Timeline: Once we receive and successfully inspect your returned goods, your refund will be processed within 14 days.

Return Address:

iStoreiSend Flagship (Essentium Sdn. Bhd.), Lot 24915, Jalan Segenting, Taman Pertiwi, 42500 Telok Panglima Garang, Selangor, Malaysia


For further assistance, please reach out to our team at CONTACT@ESSENTIUM.COM.MY

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