Complimentary Nationwide Shipping
We are delighted to offer complimentary shipping on all purchases made through our webstore. We believe that receiving your honest self-care essentials should be just as seamless and stress free as using them.
Order Fulfilment and Secure Packaging
To guarantee the highest quality upon arrival, your items are stored in a halal-certified and temperature-controlled facilities managed by our trusted third-party fulfilment partners. Every order is meticulously packed using an inner box, protective bubble wrap, and a sturdy outer box. Each individual product is secured with an internal bottle seal and an external plastic layer to ensure complete safety and hygiene.
Delivery Timelines
We partner with reliable third-party courier companies to deliver your products safely. While the courier solely manages the assignment of delivery personnel, we anticipate the following delivery timeframes once your order has been processed:
West Malaysia: 2 to 5 days
East Malaysia: 3 to 7 days
Please note that during long holidays or a festive period, deliveries may take a longer time.
Tracking Your Order
Once your order is ready to ship, you will receive a tracking number to monitor its journey directly with the courier. If your delivery takes longer than expected, you are welcome to contact the courier team directly. Alternatively, you may reach out to us, and we will gladly contact the courier company on your behalf to help resolve the issue.
Receiving Your Delivery
To ensure a smooth delivery process, please provide correct and accurate street names, postcodes, and contact information, as PO Boxes are not accepted. If you are not at home to receive your order, please contact the courier service provider within their stipulated timeframe for the next delivery or pick up.
Damaged Parcels and Missing Seals
Your peace of mind is paramount. If the packaging seal is opened or damaged, do not accept the parcel. If you suspect your accepted order has been damaged in transit, we highly recommend taking an unboxing video alongside clear photographs of the box condition and the Airway Bill.
Additionally, if your product arrives missing its external plastic layer or internal bottle seal, please contact us immediately. Our team will guide you through the process, and you may refer to our Return and Refund Policy for further details.